When prompted to open/run or save, select 'open' or 'run'. You may have to do this twice. You will then be prompted to enter a session code, which the Onsitehelp.com representative will supply to you over the telephone. This service is available only to established clients who have been directed here by an Onsitehelp.com representative.

Note: We can see everything on your screen during the support session, so please first close any confidential documents.